Shipping & pickup
Proven on the bench. Then it travels.
Every Respec machine is tested and documented before it goes anywhere. From there you choose: pick it up in Chicago, or we ship it to your door.
Built first, proven second, shipped third
Nothing leaves the bench unproven. Your machine is assembled in the lead time quoted on its build page, 5–8 business days for most, then tested — a MemTest86 pass on the memory, 3DMark for graphics and CPU, a FurMark thermal soak — and documented in a proof pack: component serials, a capture of the running system, its benchmark results, and a video walkthrough of your unit. Only then does it ship or get handed over.
Pickup in Chicago — free
Collect your machine in person and we walk you through it: the build, the test results, the paperwork. You see it running before you take it home. Pickup is arranged by email once your build passes its tests.
Nationwide shipping
Machines ship in purpose-packed boxes: the graphics card supported so it cannot sag against the slot in transit, loose cables secured, the enclosure suspended, tracking on every box. The exact shipping cost is shown before you pay — never after.
If something arrives wrong
Your proof pack shows the machine working on the bench, so transit damage is unambiguous — email us, and we make it right. One year of parts and labour from delivery. After that the labour stays free for as long as you own the machine — you pay for the part and the shipping to us.
Questions about delivery?
Tell us where the machine is going and we will confirm the cost and the timing before anything is ordered.